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Helpline FAQs

A. Calls to the Helpline should be made in good faith and to report suspected compliance violations of any federal or state laws, Regents' Rules and Â鶹¹ÙÍø policies or procedures. A few examples of typical calls are as follows:

  • Misuse of University resources
  • Suspected embezzlement or theft
  • Questionable accounting or auditing matters
  • Severe weaknesses in accounting or internal controls that could result in fraud
  • Time or expense abuses
  • Conflicts of interest
  • Kickbacks
  • Discrimination
  • Harassment
  • Environmental and safety issues
  • Computer security violations

This list is not all-inclusive; any issue that appears to be in violation of the laws, regulations and policies should be reported.

Most instances of fraud and abuse are discovered through tips from honest people who are not sure of all the facts. This type of call is encouraged as well as acceptable. The Helpline will take the information you provide and forward it immediately to the Office of Institutional Compliance for further investigation.

A. All calls are accepted by the Helpline and reported to Â鶹¹ÙÍø's Office of Institutional Compliance.  However, for emergency assistance, please call 911.

The Helpline is a resource available to Â鶹¹ÙÍø employees 24 hours a day, 365 days a year. Â鶹¹ÙÍø contracts with a private company, Lighthouse Services, Inc., to provide helpline services that is staffed with specially trained personnel to interview callers to the helpline and is available in Spanish. Â鶹¹ÙÍø employees do not answer calls. When you call the Helpline, you will be asked to describe the suspected compliance problem in as much detail as possible. You do not need to tell them who you are. Upon completion of your call, the interviewer will promptly relay the information to the Office of Institutional Compliance

A. You are greeted by a friendly interviewer who will document your concern in detail. You don’t have to give your name and your call is not recorded. The interviewer assigns you a reference number and asks you to make one call back. The information is relayed to the Office of Institutional Compliance at Â鶹¹ÙÍø who, in consultation with relevant Â鶹¹ÙÍø offices, determines the appropriate handling of the issue. Using the reference number and scheduled call back date given to you by the interviewer, you call for a follow-up. You may be asked additional questions or asked to provide additional information.

That’s all it takes to speak up. In just a few minutes, you’ve done your part to make Â鶹¹ÙÍø a better place to work.

A. No. You do not have to reveal your identity to call the Helpline. Calls are not traced and are not recorded. No one will know you called unless you willingly identify yourself during the call. Information you provide shall be treated as confidential and privileged to the extent permitted by law.

A. The Helpline does not record calls and does not have ID capabilities.

A. Â鶹¹ÙÍø is committed to promptly investigating all reports of unethical or inappropriate activity. When an issue is reported to the Helpline, the specific action taken will depend on the nature and severity of the violation. Callers can be assured that compliance related reports will be investigated, however, in order to maintain confidentiality and anonymity of all parties involved you may not be aware that an investigation has taken place. On the call back date, callers will be provided with a brief message informing them whether an investigation is underway or asking them for additional information.

Â鶹¹ÙÍø's policy, in accordance with State law, prohibits retalitation against employees who, in good faith, report issues or events of non-compliance. For more information, please refer to .

Connect With Us

The University of Texas at El Paso
Office of Institutional Compliance
Kelly Hall, Room 308
500 Â鶹¹ÙÍø
El Paso, Texas 79968

E: complianceoffice@utep.edu
P: (915) 747-6478