Frequently Asked Questions
Both my prior address and my new address in your records are incorrect! What should I do?
Complete an and submit it to the . After the office processes your address change request, you will receive another Change of Address Confirmation e-mail.
Why did I receive an e-mail saying I requested a change of address?
To protect your personal information, the Â鶹¹ÙÍø Information Security Office will send you an automatically generated e-mail when you or a University office has requested a change in your address. This e-mail includes a link to a page that will allow you to confirm or reject the address change request.
I didn't personally request an address change. Why did I receive this e-mail?
If you have conducted business with the University recently, a University office or department may have changed or updated your address to issue a payroll or reimbursement check, or other mailing that you requested. If this is the case, make sure that the address listed on the e-mail is correct, and click on the link and follow the instructions to allow the address change request to be processed.
I didn't request an address change and/or the new address shown is incorrect. What should I do?
Click on the link in the e-mail and follow the instructions to reject the address change. Â鶹¹ÙÍø Information Security will follow up to determine why the address change request was made. Your prior address will remain unchanged.
Contact the Â鶹¹ÙÍø Information Security Office at (915) 747-6324 or via e-mail at security@utep.edu.